FAQ
At UK REPAIRS, we have an extensive repair range for devices such as: Mobile Phones, Tablets and Laptops
CALL OUT FEE
- Call out Fee – under 10 miles from our address £15
- Call out Fee – between 10-20 miles from our address £20
- Call out Fee – between 20-30 miles from our address £35
- Call out Fee – between 30-50 miles from our address £55
- Call out Fee – between 50-90 miles from our address £85
We Dont Offer Call Out Service of your over 90 miles away from our address unless if you will have over 5 devices for repair give us a call for more info.
Our experienced technician will come and repair your device at a time and place that suits you.
UK Repairs is Fast and easy way to get your phone or tablet Fixed. We offer 3 Repair Options as below services :
- CALL OUT On-Site REPAIRS
- POSTAL/COLLECTION REPAIRS
- Walk in REPAIRS
We offer this service option in LONDON and fewer more location charges as below.
Go to uk-repairs.com, and click on Book a repair >Select your device and tell us what’s the fault.
Once we will receive your order we will contact you to confirm the exact time and location for your repair. Once the booking is done one of our professional repair technician will come to you at work or home to fix your phone in front of you in less than 30mins.
Our Mail In service is the most competitive, cheapest and quickest way to get your device repaired. You simply post in your device to our Repair Centre, once we will receive your device we will repair it same day guarantied and sent back to you the next working day via a tracked, insured delivery service.
Go to uk-repairs.com, and click on Book a repair >Select your device and chose the fault from list complete the booking form and Send your device to our Repair Centre. We offer same day repair on all our mail in once the repair will be we return your device to you by next day special delivery free return postage fee.
WALK-IN/ COLLECTION SERVICE
We offer same day walk in repairs Give us a Call On 020 3355 0081 to book appointment
UK Repairs is the UK’s No 1 leading mobile phone and tablet repair specialists. Although we repair hundreds of devices every Day from all across the UK, we still give each and every device our special care. We know the importance of keeping you informed, so we will let you know when we receive your device, when it is being repaired and when it’s ready to be returned. All our repairs carry a full 1-Year warranty
We offer a No Fix, No Fee policy . If we cannot repair your device, you don’t pay. ( Call Out Fee Will be payable )
If you require your device to be repaired urgently then use our CALL OUT SERVICE (additional fee applies) if you chose this service one of our skilled technician will come to your home or office to fix your phone in front of you in less than 15mins! Or just select our MAIL IN service we offer same day repair on all our mail in repairs.
If you are unhappy with any aspect of the service, please email us on support@uk-repairs.com. We treat complaints very seriously and we will always try and resolve any issues professionally. We will investigate your complaint and get back to you as soon as possible.
This service is insured up to £500 and trackable, with next working day delivery. We have specially designed box packaging to ensure your device is well protected during transit. Standard return delivery charges apply to mainland UK, Northern Ireland and the Channel Islands. Other overseas destinations are not covered by our standard return delivery and will incur additional charges.
We recommend that you back up your device and reset it to the original factory settings. This way your privacy is protected and we are able to fully test the device after repair.
Book your repair online. Once you have proceeded through the checkout and made payment you will be automatically sent an order confirmation by email. Follow the instruction in your booking conformation email.
Once we receive the device we will attempt the repair. If the problem is more serious than expected we may need to contact you to advise you of a new price.
Original Parts Where Possible.
All our repairs carry a 1-Year warranty except the following:
Liquid damage repair,
Main Board Repair
which has a 30 day warranty
Please check our Terms and Conditions for further details.
We accept all major UK debit cards We also Accept Cash or Bank transfer.
For the majority of repairs, your data will remain unaffected; however there are some instances such as liquid damage that could result in data loss. We strongly advise all customers to back up their data before sending in their devices.
Payment for Mail Repairs Can be made once the repair will be done we will contact you to make payment.
Payment for Call Out Repairs Can be made as soon the repair will be done and your happy.
If we haven’t already started your repair, we are happy to return your device to you. However, we do ask that you return the postage fee.
Sometimes it isn’t obvious what is wrong with your device. If this is the case, we offer a free inspection over telephone give is a call on 020 3355 0081.
